Refund & Cancellation policy

Refund & Cancellation policy Systler Ventures India Pvt. Ltd.

Last updated: September 9, 2025

This refund & cancellation policy outlines how returns, cancellations, and refunds are handled for products purchased from Systler Ventures India Pvt. Ltd. (“Systler”, “we”, “our”, or “us”).

1. Order cancellation

Orders may be cancelled only if the cancellation request is received before the order has been processed or dispatched.

Once an order has been packed, shipped, or handed over to a logistics partner, it cannot be cancelled.

2. Refund eligibility

Refunds or replacements may be considered in the following situations:

• Product received is damaged during transit
• Incorrect product delivered
• Manufacturing defect identified at the time of receipt

Claims must be raised within 48 hours of delivery, along with supporting photographs or videos where applicable.

3. Non-Refundable items

Due to hygiene, safety, and regulatory considerations, the following are not eligible for refunds or returns:

• Opened or partially used consumable products
• Products returned without original packaging
• Products damaged due to improper storage or handling after delivery
• Change of mind or personal preference after purchase

4. Refund process

Once a refund request is approved:

• Refunds are processed using the original mode of payment
• Shipping or handling charges (if any) are non-refundable
• We reserve the right to inspect returned items before approval

5. Refund timeline

Approved refunds are typically processed within 7-10 business days after confirmation.

Actual credit timelines may vary depending on banks, payment gateways, or financial institutions.

6. Contact us

For refund or cancellation requests, please contact:

Systler Ventures India Pvt. Ltd.
Email: info@systler.com