Privacy policy

Privacy policy Systler Products Pvt. Ltd.

Last updated: September 27, 2026

Systler Products Pvt. Ltd. ("Systler", "we", "our" or "us") respects the privacy of visitors, business contacts and prospective customers who interact with systler.com or communicate with us about sourcing, export, private label, testing, documentation or related business requirements.

This policy is intended to describe our current data practices in clear language. It should be read together with any additional notice presented at the point where specific information is collected.

1. Scope of this policy

This policy applies to personal information handled through systler.com and related communications initiated through our website, email, telephone or WhatsApp channels.

It does not automatically govern the independent privacy practices of suppliers, manufacturers, laboratories, logistics providers, social networks, messaging platforms or other third parties that operate under their own terms and privacy policies.

2. Information we collect

Depending on how you interact with Systler, we may collect:

• Business contact information: name, company, job or business role, email address, telephone or WhatsApp number, country and destination.
• Inquiry and project information: product interest, approximate quantity, intended application, specifications, packing, testing, certification, documentation, Incoterm, private label requirements, project stage and other information you choose to provide.
• Attribution information: where you voluntarily tell us how you found Systler, such as Google, ChatGPT, Perplexity, LinkedIn, referral or another source.
• Website and technical information: IP address, browser and device information, pages viewed, referring pages, timestamps, interaction data and diagnostic or performance information collected through server logs, analytics or similar website technologies.
• Communication records: correspondence, attachments and business information exchanged when we respond to an inquiry or manage a sourcing or private label project.

Please do not submit unnecessary sensitive personal information through our website forms. Our public website is designed for B2B inquiries and does not require medical records, payment card information or other highly sensitive personal data for an initial sourcing request.

3. How we use information

We may use information for legitimate business and operational purposes, including to:

• Respond to inquiries, sample requests and quotation requests
• Clarify product, sourcing, testing, documentation or private label requirements
• Assess supplier, manufacturing, laboratory, packaging, logistics or commercial feasibility
• Prepare quotations and coordinate requested business services
• Manage business communications, follow-up and customer relationships
• Protect the website against abuse, spam, fraud and security threats
• Understand website performance, navigation and general visitor interaction
• Maintain business, compliance and transaction records where reasonably necessary
• Meet applicable legal, regulatory, accounting, tax or dispute-resolution obligations

We do not use website inquiry information to make solely automated decisions that have legal or similarly significant effects on individuals.

4. How information may be shared

Systler does not sell, rent or trade personal information. We may share limited information where reasonably necessary for the purposes described in this policy.

• Website, hosting and communication providers: service providers that support website hosting, email delivery, security, analytics or related technical operations.
• Supply and project partners: relevant suppliers, manufacturers, formulation partners, laboratories, packaging providers, freight or logistics providers where information is needed to assess or execute a sourcing, testing, private label or shipment requirement.
• Professional advisers: legal, accounting, compliance or other professional advisers where reasonably necessary.
• Legal or regulatory disclosure: where disclosure is required by applicable law, regulation, court order or lawful government request, or where reasonably necessary to protect rights, safety, security or the integrity of our operations.

Customer identity or project details are not intended to be disclosed more broadly than necessary. Where a proposed supplier, manufacturer or service provider needs identifiable information for due diligence, technical review, quotation, order execution or regulatory purposes, Systler coordinates that disclosure according to the stage and needs of the project.

5. Cookies, analytics and third-party tools

Systler's website uses cookies, scripts and similar technologies for website operation, security, analytics and lead-event measurement. A first-party preference cookie is used to remember whether you accepted or rejected optional analytics storage.

Current website integrations include:

• Microsoft Clarity: used to understand website interaction and usability. Clarity can operate in a limited no-consent mode without setting its analytics cookies. When analytics consent is granted, Clarity may use cookies or similar identifiers for fuller session and usability analysis.
• Google Analytics: used for site measurement and lead-event tracking. Google Consent Mode is configured with analytics storage denied by default until the visitor accepts analytics. When consent is denied, Google may receive limited cookieless consent and measurement signals. Advertising storage and advertising personalization remain denied in Systler's website tag configuration.
• Google reCAPTCHA: certain forms may use reCAPTCHA to help detect automated abuse or spam. This security and form-protection functionality may operate independently of the optional analytics choice. Google's own terms and privacy practices apply to that service.

You can accept or reject analytics from the consent notice and reopen the choice at any time through the "Cookie settings" link in the website footer. You can also control or block cookies through your browser settings.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, managing business relationships, preserving transaction or compliance records, resolving disputes and meeting applicable legal obligations.

Retention periods can vary depending on the type of record and the stage of the business relationship. When information is no longer reasonably required, it may be deleted, anonymised or retained only where continued retention is required or permitted by law.

7. International processing and transfers

Systler is based in India and works with international buyers and service providers. As a result, personal information may be processed in India or in other countries where our technology, communication, analytics, supply-chain or logistics providers operate.

Where applicable law imposes requirements on cross-border processing or transfers, we intend to handle such processing in accordance with those applicable requirements.

8. Data security

We use reasonable administrative, organisational and technical measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure.

No website, email system, transmission method or storage platform can be guaranteed to be completely secure. Users should avoid sending unnecessary confidential or sensitive information through ordinary website forms.

9. Your choices and rights

Depending on the law applicable to you and the relevant processing activity, you may be able to request that we:

• Confirm whether we hold personal information about you
• Provide access to or a copy of relevant personal information
• Correct inaccurate or incomplete information
• Delete information where there is no continuing lawful or legitimate reason to retain it
• Stop or limit certain communications or processing where applicable
• Withdraw consent where processing depends on consent, subject to applicable law

We may need to verify your identity and may retain certain information where required for legal, compliance, contractual, security or record-keeping purposes.

Systler is based in India. India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have staged commencement dates. We will apply provisions that are in force and applicable to our processing activities, together with other applicable data protection requirements.

10. Children's privacy

Systler's website is intended for business users and is not directed to children. We do not knowingly invite children to submit personal information through our B2B inquiry forms. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Third-party websites and services

Our website may link to third-party websites or services such as WhatsApp, LinkedIn, Rickena, laboratories, logistics providers or other external resources. When you leave systler.com, the third party's own privacy policy and terms govern its processing of information.

12. Policy updates

We may update this policy to reflect changes in our website, business processes, third-party technologies or applicable legal requirements.

The current version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through another reasonable channel where appropriate.

13. Contact us

For privacy questions, requests or concerns, contact:

Systler Products Pvt. Ltd.
Systler House
22, Pink Avenue
Amritsar 143001, Punjab, India
Email: info@systler.com
Phone: +91 90 56 50 3037